Types of shades

It is important to adapt his voice to different circumstances to establish a coherent relationship between what they say and how they say:
Warm tone, kindness and empathy: smile
-reflects Positive willingness to help
She used in the presentation and farewell
His goal is to convey a pleasing image both at the beginning of the conversation and end

Quiet tone: deliberate, calculated

-reflects An attitude control, control of the situation

He used primarily to deflect objections and to deal with complaints

His goal is to transmit tranquility to partners that raise his voice or make a complaint strong tone

Enthusiastic and convincing: persuasive tone
-reflects For resolute attitude, belief itself
He used to make a commitment to the correspondent. Its objective is the acceptance of this undertaking by the interlocutor

Suggestive tone and exposes characterized
-reflects A targeted approach to the suggestion the council
He used this tone when we argue based on features or advantages of our idea, service or company,
His goal is to bring our interlocutor our view avoiding the feeling of commitment

Direct, serious: confident tone.

-reflects An attitude of professionalism and seriousness

He used to probe needs or potential for data collection

His goal is to get the necessary information and then offer the solution, idea or appropriate service.


One of the first things they teach future officers is to master the voice. When a policeman tells us that we leave the car we obey, and not just because the police carry a badge or a gun, but mainly because he speaks with authority. It is the voice that makes us shudder when we remember the roar of our father or buzzer firmness of a teacher. Obviously, when we talk to our customers we can not intimidate or attempt to inspire fear. We can not order them we buy or we can force them to pay attention to us. What we can do, however, speak with the voice of an informed and competent person. We can, through education, to maintain control of the conversation and take the path that we are interested.

The operator's voice as his suit and shoes, as his watch and his car, and like all the other items that use sales agents to gain the trust of its customers, is the image of the company. If the operator has a weak, depressed, sad, hesitant or otherwise voice is not clear, resolute, clear and aggressive, it will already be disqualifying before the client has had a chance to listen. We must be positive. We must speak in a tone of authority, and feel sure of ourselves and our purposes.

Speak clearly, and slowly or quickly, causing inflection, and authority can not be such an easy task as we think, but that are sure to help lead us to success.

Should I buy a new phone or cheap Bazar-Flagship

When it comes to buying the phone there are a lot of factors involved and the price is up to the most importantes.Por much as we would all like to pay a big coward for a new double-edged 128GB Samsung Galaxy S6 Edge, it will not just happen in most personas.Así you're better off buying a secondhand flagship phone or get a new one cheaper? Where are your hard earned dollars will be better spent?

I have broken the following six categories: serenity, support, features, warranties, technical specifications and a section of mystery especial.Por So let's assume you've already ordered your budget and you're looking to buy a phone very pronto.¿Qué things to consider when deciding between a phone and a cheap biggest flagship new phone?

The coolness factor Let's face it, not many people will look at your $ 100 phone in a cafe and have cheap envidia.Juegos generally do not inspire admiring glances from Android fanboys or attract the attention of the waitress who even makes an old phone insignia. An old flagship says "I had money last year and used it to buy the best phone" instead of "I can not afford a new phone, much less this meal" .If it is important for you to look good, old flagship wins.

The support factor This is possibly the most important, but least attractive of all considerations in buying a teléfono.¿Qué is as good after-sales service? How long will the phone getting updates from the manufacturer? The company has a reputation for solving problems or ignore them? A flagship phone, even a year old, is still likely to get Android updates for a cheap más.Teléfonos time can not always be trusted to be updated at all. A flagship phone is also likely to have security patches and bug fixes pushed more than a phone barato.Las large communities in forums tend to appear around the main mobile, while solving a cheap phone may be more difficult. the aid can not be sexy, but it is important.

The factor characteristics will be very rare to find a good quality camera in a new cheap phone, or any avanzadas.Si software feature you want is a basic phone to make calls, check email and web, then a cheap phone will do the trick nicely. But if you want OIS, slow or 4K video camera in the camera, the functions of the cool software or even the opportunity to change your phone through the above communities, you're still going to have more luck with an expensive phone over one cheap new brand.

The warranty Another factor little less than attractive thing to consider is a garantía.Esto also must be weighed against how clumsy eres.Si their last five games ended in pieces, in the bathroom or caught on fire, then maybe you need a little help guarantee adicional.Una come with a new phone, but not an old one. However, you should also consider how much it will cost to repair a broken old phone if you have no garantía.Claro also be easier to find spare parts for a flagship phone, but can be much more expensive.

Specifications factor This is another point in shooting a flagship phone oldest adelante.Un cheap new phone will have features quite old flagship range media.Un specifications may have aged, but is still likely to have better features, technical specifications, or at least equivalent to a new cheap phone. The other thing to consider are the componentes.Claro own performance may seem about the same between a phone-years-old and a new one cheaper, but think if you want high-end components that are a little older parts or possibly lower midrange.

The mystery factor is where things can get interesting with a phone mano.¿Cuál second was the previous owner like? Is the phone fall? Steal it? Have it repaired three times? At least with a new phone cheap you have the satisfaction out of the box in perfect condition without unknowns. Also think about the battery: the previous owner had good habits battery charge cycles How many will stay in a battery of second hand is even an original or a replacement battery Always consult a phone used for??? drops or signs of repair (if the screen is perfect but the rest of the phone is used perhaps has been replaced etc) it Comes with a box and so on.

The final Personally, I think it is best choice to go with a tried and tested flagship phone will still have strong characteristics, features, support and even a little more coldness that a new cheap phone as long as you are sure it was not 't stolen, broken or otherwise incompleta.Por way other hand a new phone may well have better features fewer unknowns and a guarantee. Given the large number of cheaper phones There are you have a lot of options for a new solid phone with great features and price bajo.Pero flagships always get last year price reductions, when the successor comes out and You have plenty of options to buy second-hand through eBay or Amazon at discounted prices.